FAQ | Refine With Alfi

Frequently Asked Questions

Download from iOS/Apple Store or Google Play. Direct links can be found here refinewithalfi.com. The Android version can only be used on a phone. IOS version can be used on a Phone and an iPad.

Sign up with a valid email address and create a password – NB the password must contain a capital, a number and a special character and be at least 6 characters.  You will receive an email to validate your email address then you are free to roam around the App! 

You need to subscribe to one of the membership options and then your 30 day trial will begin automatically.  No payment will be taken at this point, however if you do not cancel by the end of the 30 days, then payment will be taken.

Our Free taster classes give you a flavour of the different levels of yoga and HIIT available with a full subscription. 

In the home page, go to the Settings icon at the bottom of the screen. Select “Class” settings and then “Music Library” and activate Spotify. Press the “play” icon and this will take you through to the login for your Spotify account, then ‘Open in Refine With ALFI app’ and all your playlists will then appear for you to play along with your workout. To return to the class, press the “Back” button at the top left-hand side of the screen until you return to Class Settings. Press “Save & Return to Settings” button at the bottom of the screen.

Each time you take a class of any length you earn 5 tokens. NB Non-member users will only be able to earn up to 100 tokens. Once they have used these tokens they can exercise to earn them again.

Go to “ALFI & Me” at the bottom of the screen. Press “ME” at the top of the screen and choose “Redeem A Class”. A 100 tokens will be taken from your token account.

To change ALFI you must use 10 tokens to make the purchase. To do this you can either:

  1. Go to “ALFI & Me” at the bottom of the homepage. Press “ALFI” at the top of the screen and choose “Update ALFI”.
  2. Go to “Settings” at the bottom of the homepage. Within Settings, select “ALFI” at the top of the screen and then select “Get More ALFIs”.

If you have purchased a different ALFIs you can flip between these before or during a class by going to your settings and viewing the ALFIs in your account.:

  1. Before a class: Go to “Settings” at the bottom of the homepage. Within Settings, select “ALFI” at the top of the screen. Then select “Get More ALFIs” and choose “Your ALFIs”.
  2. During a class: Select “Settings” icon at the top of the screen. Within Settings, select “ALFI” at the top of the screen. Then select “Get More ALFIs” and choose “Your ALFIs”.

Unlimited Yoga and HIIT classes – either Build your Own or Studio classes. Access to the Yoga pose library, favourite 20 classes, collect more than 100 tokens, donate to Charity.

You may cancel a monthly or annual subscription at any time. Cancellation is effective at the end of the applicable monthly period for monthly subscriptions, end of the quarter for quarterly or end of annual period for yearly subscriptions.

Subscriptions purchased by in-app purchase must be cancelled by changing the appropriate settings in the app store where you bought the subscription. If your subscription fee is collected by iTunes, we ask, notwithstanding the above, that for technical reasons you comply with a notice period of 24 hours to the end of the minimum contract term or the end of the respective renewal term.

After cancellation of your subscription your user account and any other subscriptions will continue unless and until you also cancel such additional subscriptions.

You can turn off your automatic payment at any time by cancelling your subscription – see “How do I cancel my subscription” question.

Check your account status and billing date in the Payment tab of your Apple or Google ID.

All payments are taken as in-app purchases either through Apple or Google app stores.

In the settings tab, go to ME section and My Tokens and Redeem.  Click on Gift Tokens to a Friend for them to be able to purchase a class or accessories for ALFI.

In the settings tab, go to ME section and My Tokens and Redeem.  Click on Donate to Charity.  Our chosen charity is MIND who have 75 years of helping people with mental health.

No we are unable to offer this and all donations will go to our chosen charity MIND.

The more you exercise, the more you earn. Every time you take a Yoga or HIIT class you will earn 5 tokens. It is possible to earn an additional 5 tokens at the end of a class if you share your class with your friends.

You can still take our monthly Taster Class if you don’t have a full subscription.  You can also PAYG which is £0.99 per class.

Yes, you can mirror ALFI via Apple TV, Google Chromecast or any Smart TV.

Either select the Music Note icon to stop all music and voice. Or select the Settings icon at the top of the class. This takes you to the class settings and here you can adjust the voice to music volume. Simply select, “Return to class” at the bottom of the screen and you are back doing Yoga or HIIT.

No you cannot save classes to your phone. You can favourite your class but you will need to be connected to the internet to get access to this class again.

We recommend anywhere between 3 – 6 times a week.  You will really reap the benefits in mind and body from a regular consistent regime.

We recommend using a Yoga mat if you have one.  You may also benefit from having some blocks and a strap.  For HIIT you can use the same mat for floor work – no other equipment is required, although you may want to up level with some ankle and wrist weights!

If you have enough space to roll out a mat, that’s all you need.

Pick a time in the day that suits your schedule and then decide how long you want to workout for.   You can then set a reminder in your calendar to avoid missing the class.  If you start with around 2 – 3 times a week, you will start to build a good routine.

Go to Settings Tab and then click on ME.  Here you can manage your personal information and notifications.

ALFI & Me is your token store. In the token store you will be able to purchase items for ALFI such as a new outfit or purchase items for yourself such as, a PAYG class, gift tokens to a friend and/or donate to Charity.