REFINE WITH ALFI APP
Navl Limited provides an avatar-led multi-discipline mobile fitness instructor App that helps you improve your fitness with a customisable avatar.
If you intend to use our services, you should also refer to our End User Agreement.
Whether you browse as a guest or use our services, we may collect different types of information about you for various purposes, which can include:
In this Policy, unless the context requires a different interpretation:
2. Scope of this Policy
This Policy applies only to the actions of Navl Limited and users with respect to our websites. It does not extend to any websites that can be accessed from our websites, including, but not limited to, any links we may provide to social media websites.
For purposes of any applicable data protection laws, Navl Limited is the “data controller”. This means that Navl Limited determines the purposes for which, and the manner in which, your data is processed.
3. The information we gather
The information that we may gather falls broadly into two types:-
3.1 Information that relates directly to you (e.g. your name and contact details, debit or credit card details or bank account details, your requirements as a customer (which may include information about others known to you or who have dealings with you), communication preferences and customer history).
3.2 Information that does not directly identify you (e.g. how you might browse our website), specifically:
Please note that not all cookies are either personally identifiable information or even unique identifiers; but some can be, while others can influence what you see on our website and others.
4. How we use your information
Often, we will be using your information in accordance with your specific consent or instructions: for example, because you have requested or consented to receiving certain information or entered into a contract with us for our services.
At other times we will use your information for one of the other lawful purposes described below.
Provision of services
When you enter into a contract for our services, or where you wish to register an interest in doing so, we will use your personal data to enter into and fulfil our contractual relationship with you.
Fulfilling our contract with you means being able to manage and administer our services, and maintain our standards of tailored service levels, customer care and consumer compliance. This may include, among other things, fulfilling orders or returns, processing payments or refunds, and providing aftercare.
We may disclose your debit/credit card or banking information to appropriate third parties during payment processing for the purposes of fraud prevention.
Other uses of your information
Other uses of your information are made for purposes which we think are necessary for our legitimate interests as a service provider, including to promote our services to you in the future, and to recognise and remember you when you visit our website and better understand how you use our website and others by using cookies to follow your use.
We may (without implying any obligation):
Some limited uses of your data are also required to comply with legal obligations, for example co-operation with the police and other authorities for the purposes of law enforcement.
5. How we gather information
Information is gathered in the following ways:
6. How do you decide how you want to hear from us?
service you wish to use. In those cases, by signing up to the service you are
agreeing that we will have to send you service communications to run the service itself, and we will not offer you the chance to opt-out from receiving those messages until either the contract has been performed or (where there is no current contract between us for the provision of a service), you decide you no longer wish to use the services.
7. Accessing and updating your personal information
You can update your details and marketing preferences or receive a copy of all information we hold on you by emailing us at: firstname.lastname@example.org or by writing to us at Refine with ALFI, 14 Collent Street, Hackney, London, E9 6SG.
8. Cookies and similar technologies
A cookie is a small piece of information that is placed on your computer when you visit certain websites. When we refer to “cookies” we include other technologies with similar purposes, such as tags and identifiers.
We may from time-to-time use the following types of cookie, as will your browser:
|Type of cookie||Purpose|
|Strictly necessary cookies||These are cookies that are required for the operation of our website.|
|Service cookies||These cookies help us to make our website work as efficiently as possible; remember your settings preferences; and, detect what device you are using and adapt how we present our services according to the screen size of that device.|
|Analytics cookies||These cookies remember your computer or mobile device when you visit our website and recognise visits to our website across different devices. They keep track of browsing patterns and help us to build up a profile of how our readers use the website. We use that information for customer analytics and may also use them to serve advertisements that we think might be of particular interest to you on our and other websites. Your browser may use similar cookies for similar purposes and to serve advertisements for others.|
|Targeting cookies||These cookies record your visit to ourwebsite, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.|
Please note that we have no access to third party cookies and third party organisations have no access to ours. The third party organisations that place cookies, including your browser (such as Google), data management providers and the third party companies who pay for advertising and analytics services using this information, will have their own privacy policies.
9. Managing your cookies preferences
If you would like to disable “third party” cookies generated by advertisers or providers of targeted advertising services, you can turn them off by going to the third party’s website and getting them to generate a one-time “no thanks” cookie that will stop any further cookies being written to your device.
Please note that even after disabling this, you may still see “non-personalised” advertisements that may appear materially the same as the “personalised” ones. This is simply a function of what advertisers and partners we are working with, and does not mean your preferences have not been applied.
10. Protecting your information
We invest in high-quality security and do our utmost to protect user privacy. No data transmission over the Internet can be entirely secure, and therefore we cannot guarantee the security of your personal information and/or use of the website. Any information that you send is at your own risk and may be read by others. However, once we have received your personal information we use strict procedures to protect the security of your personal information.
11. Disclosing your information
We may disclose your personal information to third parties and their advisers if we are approached by a potential buyer in connection with the potential sale of our business or of any part of it. Should we proceed to sell or reconstitute any part of our business that holds your personal information, it will be necessary in some circumstances to share or transfer that information to the buyer or new entity: for example, so that they can continue to provide continuity of service to you. You will always be notified of such a change of control or ownership, and will be given the opportunity to object or opt out of any further communications from us or the buyer or new entity, except where such use of your personal information is necessary for a lawful purpose (such as a legal obligation or right, or where necessary to perform an existing contract with you)
Depending on which browser you use to visit our site, and in accordance with your browser cookie preferences (see above), your browser (such as Google) may collect information about you and your visit for its own services, including those services such as segmented or personalised advertising that it provides to us and other sites. If you use social media sign-on (such as with Facebook), you will be enabling sharing of information between us and that site.
We never sell personal information, or pass it to third parties for their own marketing purposes, without your permission. We sometimes provide your personal information to third parties who are our subcontractors or providers of various products and services on our behalf and intermediaries, in order to fulfil orders. Your personal information will always be subject to appropriate protections under contract.
We may disclose your personal information if we are required to do so by law, or if in good faith we believe such action is necessary to comply with the law a legal obligation.
In common with most organisations, some of our functions using your personal information are outsourced to contractors. Any processing of personal information by these contractors will only be for these carefully defined purposes, and will be adequately and lawfully protected under contract, including requirements of confidentiality and data security.
Where we store your personal information
The personal information that we collect from you will sometimes be sent and stored outside the European Economic Area (“EEA”) in order to carry out the activities listed in section 2 above (‘How we use your information’). Except where this is on your specific instructions, this will always be subject to adequate safeguards as to the protection and security of your personal data. Further details are available on enquiry from email@example.com.
We will only keep your personal information for as long as we need it for a lawful purpose: whether because of the services we have provided to you (and to allow for reasonable retention of records afterwards to reflect legal requirements or limitation periods),or because we believe you still wish to hear from us.
12. A summary of your rights
You have the following rights:
If you would like to exercise any of your rights as stated above, you can do so by emailing us at firstname.lastname@example.org.
Please note that the above rights are not absolute, and we will be entitled to refuse requests where exceptions apply.
14. Changes to this Policy
If we change our Policy, we will post the changes on this page. Please check the website regularly for any changes to this Policy. Any significant changes will be provided to you directly where possible.
You are deemed to have accepted the terms of the Policy on your first use of the website following the alterations.
If you don’t feel we’re adhering to this Policy…
If you believe that we have not adhered to this Policy, please notify us by email at email@example.com and we will try to solve the problem promptly. If you are not satisfied with our response, or have any other queries, you can also contact the Information Commissioner at the following address:
Information Commissioner’s Office,
This Policy was last updated on 22nd September 2020.